Our People

Narelle McManus

Community Relationship Manager

Emily Birch

Community Relationship Manager

Emily started as a body corporate manager in 2010 and has worked as a manager in both Queensland and New South Wales; she has also worked the remote Northern Territory which helps her bring a unique and varied experience to her clients. Always ready with a smile, Emily endeavours to help her clients in all situations (including occasionally returning lost dogs or helping with the weeding).

Shantel Pavey

Community Relationship Manager

07 3622 3945
[email protected]

Shantel began her career in body corporate management in 2015 as a portfolio assistant and soon transitioned into the role of a body corporate manager. Her experience also extends to insurance and accounts. Shantel has a warm customer service approach and works proactively with our clients to create and maintain happy communities.

Cert III Business Administration
Cert III Hospitality

Chantel Harry

Community Relationship Manager

07 3622 3952
[email protected]

Chantel brings to her body corporate career extensive client management experience. With a passion for customer service Chantel is focused on collaborating with all parties to ensure that no stone remains unturned to achieve the best possible solutions at all times.

ASCM – Accredited Strata Community Manager (Qld)

Suzy Pratt

Insurance Manager

07 3622 3980
[email protected]

Suzy brings over 20 years of experience in the insurance industry to her role at Capitol. The last 5 years of Suzy’s career have been spent in the body corporate industry so her expertise is invaluable to the clients she looks after.

Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)

Gigi Sagner

Community Relationship Manager

07 3622 3951
[email protected]

Maree Moses

Community Relationship Manager

07 3622 3945
[email protected]

Maree works from our Redcliffe office and comes from a project management background. Maree has a common sense approach to supporting her owners and committees.

ASCM – Accredited Strata Community Manager (Qld)
Advanced Diploma of Project Management

Ashley Wood

Director – People and Communities

1300 55 10 19
[email protected]

Ashley joined Capitol in 1999 and is passionate about the workplace culture at Capitol and ensuring Capitol is a great place to work.

Ashley also enjoys working with developers to assist during the initial set up stages of a body corporate.

CSCM – Certified Strata Community Manager (Qld)
Certificate IV – Body Corporate Management

Ian D'Arcy

Managing Director

1300 55 10 19
[email protected]

Following 20 years as a practicing solicitor, Ian joined Josephine to offer a more comprehensive service to owners and developers, focusing on establishment of new bodies corporate. Ian’s dedication to the industry was recognised by Strata Community Australia (SCA) in his election to its Board.

FSCM – Fellow Strata Community Manager (Qld)
Certificate IV – Body Corporate Management
Previously practiced as a Solicitor

Josephine Falco

Founder | Director
Support Services and Processes

1300 55 10 19
[email protected]

Josephine is the founding Director of Capitol. In 1995, she recognised an opportunity to bring her knowledge of the construction industry together with her passion for people to the body corporate industry.

FSCM – Fellow Strata Community Manager (Qld)
Certificate IV – Body Corporate Management
Commissioner for Declarations

Shana Lovett

Community Relationship Manager

07 3622 3949
[email protected]

Shana has been working in the body corporate management industry for over 6 years and brings a wealth of knowledge to her role. Shana is an effective communicator and educator who excels in building professional relationships with our clients.”

Cert IV Property Service
CSCM

Tina Scanlon

Community Relationship Manager

07 3622 3927
[email protected]

Starting in body corporate in 2002, Tina has experience in managing a variety of schemes, committees and issues, striving to achieve the best possible outcomes. Body corporate can often seem complex to many owners but Tina aims to always provide clear and useful information to make living in a community scheme simpler.

Diploma of Management/Human Resources
Diploma of Event Management
Diploma of Public Relations
Diploma of Journalism

Larissa Lark

Community Relationship Manager

07 3622 3926
[email protected]

Larissa works from our Redcliffe office and entered the body corporate management industry with a customer service background formed in hospitality and retail. Larissa is passionate about the Strata Industry and thrives on providing an exceptional professional service to our owners and committees.

Andrew Smyth

Insurance Manager

07 3622 3981
[email protected]

Having worked in the body corporate industry since 2009, Andy has an extensive knowledge of the BCCM legislation and insurance. He has a great ability to develop and maintain long lasting client relationships.

CSCM – Certified Strata Community Manager (Qld)
Certificate IV in Property Services (Operations)
Certificate III in Business Administration
FSRA Module 1 (Training and Assessment)
ANZIIF Tier 1 – Insurance Broking

Alex Walker

Community Relationship Manager

07 3622 3919
[email protected]

Alex comes to Capitol with a background in tourism and hospitality and has spent the last 8 years working in property and strata management. Alex engages with committees to resolve all simple and complex situations and specialises in conflict resolution. Alex’s practical approach to strata management creates strong relationships between himself and the committees he serves.

Katie Todd

Community Relationship Manager

07 3622 3905
[email protected]

Katie brings a wealth of knowledge to Capitol from working in the real estate industry for several years and then transitioning to body corporate management in 2002. Katie has worked with several large schemes and complex matters and continues to build great relationships with committees and owners.

Julie MacCarthy

Team Leader & Community Relationship Manager

07 3622 3921
[email protected]

Julie has 12 years’ experience in body corporate management along with experience as Resident Unit Manager and Property Manager. It is this experience that allows Julie to be an innovative manager, understanding aspects of body corporate life.

CSCM – Certified Strata Community Manager (Qld)
Certificate IV – Property Services (Operations)
Diploma of Accounting
Certificate IV – Accounting

Jenny Phillips

Team Leader & Community Relationship Manager

07 3622 3963
[email protected]

Jenny is a practical manager, with a hands on approach in effective problem solving for her owners and committees. Jenny strives for customer service excellence in all her dealings.

CSCM – Certified Strata Community Manager (Qld)
Certificate IV – Body Corporate Management

Felicity Frewin

Business Development & Community Relationship Manager

07 3622 3971
[email protected]

Felicity Frewin is Capitol’s Business Development Manager and joined the team in 2012. Felicity has practiced as a strata manager for over 10 years and specialises in dealing with complex layered schemes and building management statements. Felicity is passionate about working with bodies corporate and in the consultancy area of the business, providing advice and guidance to developers on all matters of setting up a community titles scheme.

CSCM – Certified Strata Community Manager (Qld)
Certificate IV – Property Services (Operations)
Advanced Diploma – Business Management
Certificate IV – Small Business Management

Bill Cowley

Community Relationship Manager

07 3622 3952
[email protected]

Bill’s background is in pastoral industry’s and business management within them. He transitioned into body corporate management in 2013 and brings his skills and ‘can do’ attitude to this industry. He enjoys working proactively and personally with his clients and ensuring the properties in his portfolio are well maintained.

Cert IV Real estate
CSCM – Certified Strata Community Manager (QLD)
Diploma Financial Services

Janine Brandon

Community Relationship Manager

07 3622 3924
[email protected]

Janine is based in our Redcliffe office and comes to Capitol with a wealth of knowledge with 6 years industry experience as a body corporate manager.

Julie Coates

Community Relationship Manager

07 3622 3961
[email protected]

Julie is based at the Gold Coast office and works in the best interest of the bodies corporate in her portfolio. When you deal with Julie you get professionalism and expertise.

CSCM – Certified Strata Community Manager (Qld)
Certificate IV – Property Services (Operations)

Scott Weaver

Community Relationship Manager

07 3622 3962
[email protected]

Scott keeps it professional at all times and his common sense approach is appreciated by the owners and committees he works with.

ASCM – Accredited Strata Community Manager (Qld)

Rebecca Hamilton

Team Leader & Community Relationship Manager

07 3622 3916
[email protected]

Rebecca has extensive experience as a body corporate manager, having entered the industry in 2005. Rebecca is an innovative manager and communicates openly with owners and committees.

CSCM – Certified Strata Community Manager (Qld)
Certificate IV – Property Services (Operations)

Fallon McHugh

Community Relationship Manager

07 3622 3947
[email protected]

Fallon brings to Capitol over 10 years of body corporate management experience across NSW, SA and QLD. With a focus on excellent customer service, Fallon is well equipped in providing positive conflict resolutions so everyone can get on with what they need to do.

Accredited Strata Community Manager ASCM (Qld)

Maree Moses

Community Relationship Manager

07 3622 3945
[email protected]

Maree works from our Redcliffe office and comes from a project management background. Maree has a common sense approach to supporting her owners and committees.

ASCM – Accredited Strata Community Manager (Qld)
Advanced Diploma of Project Management

Christopher Bright

Community Relationship Manager

07 3622 3967
[email protected]

Christopher’s extensive experience in the tourism market, real estate, business development and marketing contributes to his practical approach to body corporate management and in his dealing with both new developments and existing schemes.

CSCM – Certified Strata Community Manager (Qld)
Certificate IV – Property Services (Operations)
Certificate IV – Business and Service Skills

Kristina Lucas

Systems, Design and Marketing Leader

07 3622 3918
[email protected]

Kristina brings over 15 years of business and marketing experience from a variety of industries. Her role at Capitol sees her lead the implementation of innovative technology solutions. Kristina is also responsible for our website management, events and is actively involved in our fundraising committee.

Diploma of Marketing
Cert IV Business Management
Member | Australian Marketing Institute

Joanne Bennett

Community Relationship Manager

07 3622 3964
[email protected]

Joanne has a comprehensive background in law, management rights and property management, having worked in all areas. Joanne has 6 years’ experience as a property lawyer and comes to Capitol with a further 3 years’ of specific body corporate law experience. Joanne understands the importance of her role in ensuring the schemes she manages are run efficiently and for the benefit of the owners.

Queensland Law Society

Laura Berlin

Community Relationship Manager

07 3622 3965
[email protected]

Laura has worked in body corporate management since 2010 and has a knack for conflict resolution. Laura’s effective communication style means clients are kept well informed and educated on body corporate matters.

CSCM – Certified Strata Community Manager (Qld)
Certificate IV in Property Services (Operations)
Bachelor of Business (International Tourism)

Jane Smith

Community Relationship Manager

07 3622 3912
[email protected]

Jane keeps it real. She has a great ability to get to the core of a situation and find a solution. Jane entered the body corporate management industry in 2011.

CSCM – Certified Strata Community Manager (Qld)
Certificate IV – Property Services (Operations)

Carol Cooper

Community Relationship Manager

07 3622 3951
[email protected]

Carol brings a wealth of experience to owners and committees, having spent the past 19 years as a body corporate manager. You will find the lines of communication are always open with Carol.

CSCM – Certified Strata Community Manager (Qld)
Certificate IV (Body Corporate Management)

Adi Neilson

Community Relationship Manager

07 3622 3953
[email protected]

Adi has been in the body corporate management industry since 2012 and brings a personable management style to her bodies corporate. She enjoys the variety of her work and in helping her owners wherever possible.

Accredited Strata Community Manager ASCM (Qld)

Christine Murray

Accounts Manager

07 3622 3946
[email protected]

Christine is an experienced Accounts Manager and 2015 saw her mark 10 years at Capitol. You can rely on Christine to guide her team to provide you with excellent service.

Diploma in Business Management

Directors

Josephine Falco

Ian D'Arcy

Ashley Wood

Community Relationship Managers

Brisbane

Jenny Phillips

Rebecca Hamilton

Adi Neilson

Alex Walker

Chantel Harry

Christopher Bright

Fallon McHugh

Felicity Frewin

Gigi Sagner

Jane Smith

Joanne Bennett

Tina Scanlon

Shantel Pavey

Emily Birch

Gold Coast

Katie Todd

Julie Coates

Narelle McManus

Redcliffe

Julie MacCarthy

Larissa Lark

Laura Berlin

Maree Moses

Shana Lovett

Business Development Manager

Felicity Frewin

Accounts and Insurance Managers

Christine Murray

Andrew Smyth

Suzy Pratt

Quick contact