How can I get a copy of my ledger card?
For your convenience, all documents are available free of charge using the online portal.
I have attached the following link for your convenience to access the portal: StrataMax™ Portal – Login
If you need assistance on how to login, please refer to this link: https://portalhelp.stratamax.com/help/creating-a-stratamax-portal-account
Our Customer Care Team can assist you further on how to log in, their email address: team@capitolbca.com.au.
How can I set up a direct debit?
To apply for a Direct Debit Arrangement, please submit your request online through the following link StrataPay – Manage Direct Debit.
*You will need your StrataPay Reference number (available on your Levy Notice) to access the online form.
How can I request arrears/interest be waived/discount reinstated?
To apply for financial relief relating to a request to reinstate discount, waive late fees or to request a payment arrangement, please submit your request online via the below link:
How can I request a payment plan?
To apply for financial relief relating to a request to reinstate discount, waive late fees or to request a payment arrangement, please submit your request online via the below link:
How can I get a copy of my tax report?
To request a Tax Report for the current financial year, please submit your request via the below link:
My levies have increased. What is the reason for that?
Levies are determined at the annual general meeting and are based on the budget that was approved.
Please refer to your AGM minutes, these can be found on the owners portal. The following link to access the portal for your convenience: StrataMax™ Portal – Login
If you need assistance on how to login, please refer to this link: https://portalhelp.stratamax.com/help/creating-a-stratamax-portal-account
Our Customer Care Team can assist you further on how to login, their email address: team@capitolbca.com.au.
Should you require any additional information kindly contact your Strata Manager.
I have overpaid my levies. How can I get a refund?
To organise a refund or transfer you will need to contact StrataPay directly by phone 1300 135 610 or email payments@stratapay.com.au.
I have sold this property. How do I update the details on file?
We are unfortunately unable to update your Roll details without the form 8 or Section 184, please have your solicitor send this through to team@capitolbca.com.au at their earliest convenience.
I’ve made a payment but cannot see this reflected on my latest notice.
Payments can take 3-5 business days to enter the account.
If you have made payment in the last 5 days please use the link to owner portals StrataMax™ Portal – Login
You can review your account balance or download a copy of your ledger card for your records.
If you cannot locate your payment on the owner portal, please first check the payment details used to make payment, match the details on your latest notice.
If you have any further questions or concerns, please feel free to contact us by phone 1300 55 10 19 or email levies@capitolbca.com.au.
How do I get an update on my payment plan/waive arrears request?
Please contact your Strata Manager directly for an update.