In this article, we will provide a brief overview of what an owner needs to know about the role of the body corporate during natural disasters and what an owner needs to do in order to ensure a smooth and prompt experience throughout the process.
- Photos and videos during the situation and after are always recommended (obviously a fire would be different). It is imperative that an Owner/resident notify us or their property manager of any damage and provide as much information and documentation such as photos as soon as possible.
- Once we have all the information, the body corporate would seek quotes or issue a work order to rectify the cause of water ingress and it would be up to the Owner/Property Manager to seek quotes on the internal repairs, internal repairs mustn’t proceed until the cause of the damage is rectified. The building insurance manager would then start the insurance claim process.
- In the event the building is a Standard Format Plan, it is up to the Owner to arrange and pay for the repairs of the cause of the building and arrange for quotes on the interior damage and notify us to lodge a claim through the Body Corporate insurance for the internal damage.
Any cause rectification costs associated with a claim unless able to prove it was caused as a result of the storm or fire i.e hail damaged roof, are not claimable under insurance as it is considered maintenance.
Office: 1300 55 10 19
Direct contact details for all of our Managers are available on our website.
Insurance information also available on Capitol’s website.
Call us on 1300 015 597 if you have an emergency maintenance issue outside of business hours.
Click here to visit our Resource Centre to find out what is covered by and excluded from body corporate insurance.